Senior Retail Service & Production Lead

FedEx Office and Print Services; Radmoor (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office and Print Services in the United States is seeking a Lead Consultant who excels in print, signs & graphics, and shipping. The role focuses on taking customer orders, coordinating store activities, providing pricing information, and producing complex orders while operating equipment that requires advanced expertise.

You will lead production processes, monitor timelines, and help ensure quality and timely delivery.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service.
• Manages production flow to complete orders on time.
• Takes customer orders, provides pricing, and makes product/service recommendations.
• Leads digital imaging, color/ BW production, and large job management.
• Coordinates shipping-related services and customer pickups.
• Operates the POS terminal and handles financial transactions.
• Trains and guides store team members as needed.
• Ensures quality throughout and after production processes.

Skills

Customer service

Communication

Multitasking

Sales consultation

Education

High school diploma or equivalent

Tools

POS system

Job description

FedEx Office and Print Services in the United States is seeking a Lead Consultant who excels in print, signs & graphics, and shipping. The role focuses on taking customer orders, coordinating store activities, providing pricing information, and producing complex orders while operating equipment that requires advanced expertise.

You will lead production processes, monitor timelines, and help ensure quality and timely delivery.