Lead Customer Experience & Production Specialist

FedEx Office; Dallas (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

FedEx Office in Dallas seeks a Lead Consultant who is proficient across print, signs & graphics, and shipping to consistently deliver a positive customer experience. You will spend time taking orders, coordinating store activities, providing pricing information, and recommending FedEx Office products and services.

The role requires operating advanced equipment, supervising production flow, training team members, and solving escalated issues with a consultative approach to ensure on-time,

Qualifications

• Minimum Qualifications: High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Leads digital imaging, scheduling and runs production on full-service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the Point of Sale terminal and handles financial transactions.

Skills

Excellent verbal and written commu­n

Education

High school diploma or equivalent education

Job description

FedEx Office in Dallas seeks a Lead Consultant who is proficient across print, signs & graphics, and shipping to consistently deliver a positive customer experience. You will spend time taking orders, coordinating store activities, providing pricing information, and recommending FedEx Office products and services.

The role requires operating advanced equipment, supervising production flow, training team members, and solving escalated issues with a consultative approach to ensure on-time,