Lead Retail Customer Experience & Production

FedEx; Dallas (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to provide superior customer service, manage store operations, and coordinate production orders at the Dallas location. The role emphasizes consultative selling, pricing information, and directing complex print and shipping tasks with accuracy and efficiency.

You will lead on a shift, train teammates, and ensure high-quality execution of all store duties while maintaining strong communication across teams.

Qualifications

• 2+ years of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.

Skills

Customer service

Communication

Team leadership

Problem solving

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant to provide superior customer service, manage store operations, and coordinate production orders at the Dallas location. The role emphasizes consultative selling, pricing information, and directing complex print and shipping tasks with accuracy and efficiency.

You will lead on a shift, train teammates, and ensure high-quality execution of all store duties while maintaining strong communication across teams.