Lead, Customer Analytics & Insights

BioSpace; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401k plan

Competitive compensation

Flexible PTO

Job summary

Jazz Pharmaceuticals is a global biopharma leader committed to transforming lives through innovative medicines. This role focuses on delivering data-driven insights to support franchise strategy and performance, spanning secondary data analysis, primary research, and actionable recommendations across multiple customer types.

The Manager, Customer Analytics & Insights, collaborates with Commercial, Medical, and Market Access teams to translate complex data into clear business implications,

Qualifications

• Bachelor’s degree in a quantitative, scientific, business, or related field.
• 4 to 6+ years of progressive analytics, market research, or consulting experience.
• MBA or relevant graduate degree preferred.
• Experience in healthcare, pharmaceutical, or regulated industries preferred.

Responsibilities

• Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, pharmacy, CRM) to inform brand strategy.
• Design and execute qualitative and quantitative primary market research across customer types.
• Synthesize insights across data sources to guide lifecycle strategy and HCP/patient journeys.
• Develop standardized dashboards and analytical tools for ongoing performance monitoring.

Skills

Secondary data analysis

Market research methods

Analytics & visualization

SQL

Team collaboration

Education

Bachelor’s degree in quantitative field

MBA preferred

Tools

Power BI

Tableau

Excel

SQL

Python

R

Job description

Jazz Pharmaceuticals is a global biopharma leader committed to transforming lives through innovative medicines. This role focuses on delivering data-driven insights to support franchise strategy and performance, spanning secondary data analysis, primary research, and actionable recommendations across multiple customer types.

The Manager, Customer Analytics & Insights, collaborates with Commercial, Medical, and Market Access teams to translate complex data into clear business implications,