Lead CSR & Teller Leader — Elevate Customer Banking

Fifth Third Bank; Lakewood (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller in Jacksonville, FL to deliver superior customer service, manage daily operations, and coach CSR staff. The role emphasizes risk awareness, policy adherence, and cross-selling bank products. A strong focus on accuracy, confidentiality, and customer satisfaction is required for success.

The position offers a competitive salary within the retail banking pay band, comprehensive benefits, and opportunities for growth within the Fifth Third Bank network.

Qualifications

• High school diploma or GED required.
• In-depth knowledge of retail policies and procedures.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Provide premier customer service with a friendly demeanor and proactive help.
• Maintain confidentiality of customer information and follow Code of Conduct.
• Assist in training new CSRs and support management in daily operations.
• Lead CSR activity and coordinate with the Customer Services Manager as needed.
• Meet or exceed sales referrals as directed by management.

Skills

Customer service

Public interaction

Team leadership

Problem solving

Attention to detail

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller in Jacksonville, FL to deliver superior customer service, manage daily operations, and coach CSR staff. The role emphasizes risk awareness, policy adherence, and cross-selling bank products. A strong focus on accuracy, confidentiality, and customer satisfaction is required for success.

The position offers a competitive salary within the retail banking pay band, comprehensive benefits, and opportunities for growth within the Fifth Third Bank network.