Lead CSR/Teller: Elevate Customer Experience

Fifth Third Bank, N.A.; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank, National Association in Boca Raton, FL, seeks a Lead CSR/Teller to join our team. This full-time role focuses on delivering exceptional customer service, supporting daily branch operations, and guiding junior CSRs.

You'll collaborate with the Financial Center Manager, handle referrals to bankers and partners, and help ensure accurate cash handling and policy compliance in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Experience in retail banking or customer service preferred.
• Ability to lead and train staff.

Responsibilities

• Provide excellent customer service and refer to bankers and partners for consultative conversations.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests.
• Perform daily branch office duties with CSR and Bankers to maintain efficient operations.
• Maintain accurate balancing records and assist others as needed.
• Stay updated on bank policies and procedures and exercise sound judgment.
• Assist in training newly hired Customer Service Representatives.

Skills

Cash handling

Customer service

Leadership

Retail banking

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank, National Association in Boca Raton, FL, seeks a Lead CSR/Teller to join our team. This full-time role focuses on delivering exceptional customer service, supporting daily branch operations, and guiding junior CSRs.

You'll collaborate with the Financial Center Manager, handle referrals to bankers and partners, and help ensure accurate cash handling and policy compliance in a fast-paced retail banking environment.