Senior CSR & Teller Leader

Fifth Third Bank, N.A.; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank in Tampa, FL is seeking a Lead CSR/Teller to provide exceptional customer service and manage core banking operations. The role requires handling cash, following bank policies, and guiding a team of tellers and CSRs in daily tasks.

The position emphasizes risk awareness, confidentiality, and collaboration with the Financial Center Manager to meet monthly objectives. Tampa-based role with full-time hours and comprehensive benefits.

Qualifications

• High school diploma or GED.
• Extensive cash handling.
• Deep knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and resource for customers and platform team.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners for consultative conversations.
• Maintain confidentiality of customer information and uphold Code of Conduct and ethics.
• Collaborate with Financial Center Manager to complete monthly cash counts and FCA requests.
• Perform daily office responsibilities with CSR and Bankers to ensure efficient operations.
• Assist in training newly hired CSR staff and refer customers to bankers for referrals.

Skills

Customer service

Cash handling

Communication

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Tampa, FL is seeking a Lead CSR/Teller to provide exceptional customer service and manage core banking operations. The role requires handling cash, following bank policies, and guiding a team of tellers and CSRs in daily tasks.

The position emphasizes risk awareness, confidentiality, and collaboration with the Financial Center Manager to meet monthly objectives. Tampa-based role with full-time hours and comprehensive benefits.