Senior CSR Teller & Customer Experience Leader

Fifth Third; Boca Raton, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Boca Raton, FL is seeking a Lead CSR/Teller to deliver exceptional customer service and guide clients to the right financial solutions. You will support daily operations, mentor teammates, handle cash with precision, and uphold bank policies while maintaining confidentiality and trust.

This role requires strong communication, judgement, and a genuine commitment to the Fifth Third customer experience.

Qualifications

• High school diploma or GED required.
• Experience handling cash and balancing cash drawers.
• Strong communication and interpersonal skills are essential.
• Ability to lead and coach other team members.
• Commitment to customer-centric service and integrity.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Maintain confidentiality of customer information and uphold policies.
• Assist in training new Customer Service Representatives.
• Balance cash and maintain accurate records according to policy.
• Refer customers to bankers and partners for appropriate solutions.

Skills

Customer service

Cash handling

Leadership

Interpersonal skills

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Boca Raton, FL is seeking a Lead CSR/Teller to deliver exceptional customer service and guide clients to the right financial solutions. You will support daily operations, mentor teammates, handle cash with precision, and uphold bank policies while maintaining confidentiality and trust.

This role requires strong communication, judgement, and a genuine commitment to the Fifth Third customer experience.