Lead CSR Teller: Customer Experience Leader

Fifth Third Bank; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Boca Raton, FL is seeking a Lead CSR/Teller to deliver outstanding customer service and support branch operations. You will supervise tellers, handle cash, and guide customers to appropriate banking solutions.

This role requires strong communication, integrity, and the ability to train new staff while ensuring accuracy in daily cash counts and adherence to bank policies, with a focus on privacy and risk management.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Ability to supervise and train staff.
• Strong interpersonal and communication skills.
• Commitment to bank policies and ethical standards.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Collaborate with Financial Center Manager on cash counts and FCA requests.
• Perform daily office duties and support bankers to maintain efficient operations.
• Maintain accurate balancing records and rectify outages as needed.
• Assist in training new Customer Service Representatives.
• Identify customer needs and refer to bankers or partners for solutions.

Skills

Customer service

Cash handling

Leadership

Public interaction

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Boca Raton, FL is seeking a Lead CSR/Teller to deliver outstanding customer service and support branch operations. You will supervise tellers, handle cash, and guide customers to appropriate banking solutions.

This role requires strong communication, integrity, and the ability to train new staff while ensuring accuracy in daily cash counts and adherence to bank policies, with a focus on privacy and risk management.