Lead CSR/Teller: Customer Experience Leader

Fifth Third Bank; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Orlando, FL seeks a Lead CSR/Teller to provide exceptional customer service and manage complex CSR duties. You will guide customers, handle cash with accuracy, and work with bankers to meet financial needs.

You will train new staff, maintain policies, and refer customers to bankers for consultative conversations, all while upholding core bank values and risk controls.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Strong communication and customer service skills.
• Ability to take initiative and exercise sound judgment.
• Lead by example and support team members.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate partners for consultative conversations.
• Maintain cash controls and accurate balancing records.
• Assist in training new CSR staff and supporting office operations.
• Identify customer needs and refer to bankers or partners as appropriate.

Skills

Customer service

Cash handling

Communication

Initiative

Team leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Orlando, FL seeks a Lead CSR/Teller to provide exceptional customer service and manage complex CSR duties. You will guide customers, handle cash with accuracy, and work with bankers to meet financial needs.

You will train new staff, maintain policies, and refer customers to bankers for consultative conversations, all while upholding core bank values and risk controls.