Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank; Chicago (IL); Vor Ort; USD 44.000 - 68.000; Vollzeit

Zusammenfassung

Fifth Third Bank in Chicago, IL is seeking a Lead CSR / Teller at Stony Island for a full-time role. You will deliver exceptional customer service, deepen relationships, and support daily branch operations.

You will handle cash, assist in training new CSRs, and refer customers to bankers for consultative conversations. A high school diploma is required, with scheduling flexibility a plus.

Qualifikationen

• High school diploma or GED.
• Experience in retail banking or customer-facing roles is preferred.
• Strong communication and problem-solving abilities.

Aufgaben

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Collaborate with Financial Center Manager to ensure monthly cash counts are completed.
• Assist in training newly hired Customer Service Representatives.
• Maintain knowledge of bank policies and procedures and adhere to guidelines.

Kenntnisse

Cash handling

Customer service

Interpersonal skills

Ausbildung

High school diploma/GED

Jobbeschreibung

Fifth Third Bank in Chicago, IL is seeking a Lead CSR / Teller at Stony Island for a full-time role. You will deliver exceptional customer service, deepen relationships, and support daily branch operations.

You will handle cash, assist in training new CSRs, and refer customers to bankers for consultative conversations. A high school diploma is required, with scheduling flexibility a plus.