Lead CSR — Elevate Customer Experience in Banking

Fifth Third Bank; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Lexington, KY is seeking a Lead CSR/Teller to provide exceptional customer service and support daily banking operations. The role emphasizes trusted customer relations, cash handling, and collaboration with bank staff to meet client needs.

Ideal candidates bring a high school diploma, strong communication skills, and flexibility to work varied schedules. The position offers opportunities within a diverse, inclusive team at Fifth Third Bank.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably with the public; adhere to dress code.
• Proactive with initiative; strong judgment and problem-solving.
• Acts as a leader and a resource for customers and the platform team.
• Demonstrates alignment with company values and inclusivity.
• Scheduling flexibility required.

Responsibilities

• Deepen customer relationships and guide needs to appropriate banking solutions.
• Provide timely follow-up and resolve customer questions.
• Maintain confidentiality of customer information.
• Collaborate with Financial Center Manager on cash counts and FCA requests.
• Perform daily office tasks and support bankers to ensure efficient operations.
• Refer customers to Bankers and business partners for consultative conversations.

Skills

Cash handling

Customer service

Communication

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Lexington, KY is seeking a Lead CSR/Teller to provide exceptional customer service and support daily banking operations. The role emphasizes trusted customer relations, cash handling, and collaboration with bank staff to meet client needs.

Ideal candidates bring a high school diploma, strong communication skills, and flexibility to work varied schedules. The position offers opportunities within a diverse, inclusive team at Fifth Third Bank.