Lead CSR/Teller - Olympia Fields | Customer Experience Leader

Fifth Third; Illinois; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third in Olympia Fields, IL seeks a Lead CSR/Teller for full-time work in our retail banking team. You will supervise CSR activities, train staff, handle complex transactions, and help drive cross-selling with partners to meet customer needs.

You’ll lead by example, maintain accuracy and compliance, balance cash, and provide exceptional service while building relationships with customers and colleagues in a fast-paced branch environment.

Qualifications

• High school diploma or GED, demonstrated in retail banking.
• 3+ years of CSR experience in retail banking.
• Ability to perform advanced math and balance cash.
• Strong communication and leadership skills; able to train others.
• Team player with flexible scheduling.

Responsibilities

• Lead CSR line and delegate tasks; monitor performance.
• Support and train CSRs and new staff as needed.
• Identify and refer customers to business partners for products and services.
• Ensure accuracy, risk controls, and compliance in daily operations.
• Drive sales referrals while delivering excellent customer service.

Skills

Customer service

Cash handling

Leadership

Communication

Problem solving

Balancing cash

Scheduling flexibility

Education

High school diploma or GED

Tools

Job description

Fifth Third in Olympia Fields, IL seeks a Lead CSR/Teller for full-time work in our retail banking team. You will supervise CSR activities, train staff, handle complex transactions, and help drive cross-selling with partners to meet customer needs.

You’ll lead by example, maintain accuracy and compliance, balance cash, and provide exceptional service while building relationships with customers and colleagues in a fast-paced branch environment.