CSR Teller: Elevate Customer Experience & Banking Impact

Fifth Third; Elk Rapids (MI); On-site; USD 33,000 - 52,000; Full time

Job summary

Fifth Third Bank in Elk Rapids, MI is seeking a CSR/Teller who delivers exceptional customer service, handles cash with accuracy, and listens to customers to understand their financial needs.

You will refer customers to bankers and business partners for consultative conversations, work with the platform team to keep operations smooth, and uphold bank policies while maintaining confidentiality and trust. Flexibility in scheduling and a commitment to the company values are essential.

Qualifications

• High school diploma or GED required.
• Must have extensive cash handling experience.
• Ability to interact comfortably with the public.
• Knowledge of retail policies and procedures.
• Able to use sound judgment in decision-making and problem solving.
• Demonstrate the company’s core values: teamwork, accountability, integrity.

Responsibilities

• Deepen relationships and guide customers to meet their financial needs.
• Provide follow up to customer questions and address issues.
• Be responsive in communication and keep lines of communication open.
• Maintain confidentiality of customer information.
• Refer customers to Bankers and partners for consultative conversations.
• Maintain knowledge of Retail products and services offered and use tools for referrals.
• Perform daily office responsibilities with the platform team and ensure efficient operation.
• Balance records in line with policy and correct outages as needed.
• Follow bank policies and stay updated on changes.
• Demonstrate sound judgment in decision making and problem resolution.

Skills

Customer service

Cash handling

Public interactions

Decision making

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in Elk Rapids, MI is seeking a CSR/Teller who delivers exceptional customer service, handles cash with accuracy, and listens to customers to understand their financial needs.

You will refer customers to bankers and business partners for consultative conversations, work with the platform team to keep operations smooth, and uphold bank policies while maintaining confidentiality and trust. Flexibility in scheduling and a commitment to the company values are essential.