Lead Crisis Intervention Specialist

Crisis Center of Tampa Bay; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Crisis Center of Tampa Bay seeks a Lead Intervention Specialist to oversee a designated 211 shift, ensuring shift management and high performance. The role reports to the Contact Center Supervisor and, when needed, the Program Manager of Gateway Services.

Responsibilities include crisis intervention counseling, information/referral coordination, and quality assurance to support both victims and clients across services, with occasional off-hour assignments to maintain operations.

Qualifications

• Associate’s degree in a human services‑related field.
• One year experience in crisis intervention may be substituted in lieu of degree.
• Knowledge of Windows based computer system required.
• Ability to communicate verbally and in written documentation.
• Proven leadership skills.
• Complete requirements for Certified Crisis Worker or Victim’s Service Practitioner within 18 months of employment.

Responsibilities

• Provide crisis intervention counseling and conduct suicide lethality assessments when needed to support Intervention Specialists.
• Ensure comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support.
• Provide shift leadership to employees in the absence of the supervisors.
• Conduct weekly quality assurance activities and assist in training/ staff development activities.
• Participate in performance reporting activities weekly including performance metrics, special reviews, and training.
• Ensure victim advocacy and all other active rescue activities occur within expectation as required to support program needs.

Skills

Cooperation/Teamwork

Engaging Communication

Customer Service

Adaptability

Problem Solving

Judgment

Diversity & Inclusion

Self-Management

Education

Associate’s degree in a human services-related field

One year crisis intervention experience (substitution for degree)

Certified Crisis Worker within 18 months

Tools

Windows-based system

Job description

The Crisis Center of Tampa Bay seeks a Lead Intervention Specialist to oversee a designated 211 shift, ensuring shift management and high performance. The role reports to the Contact Center Supervisor and, when needed, the Program Manager of Gateway Services.

Responsibilities include crisis intervention counseling, information/referral coordination, and quality assurance to support both victims and clients across services, with occasional off-hour assignments to maintain operations.