Crisis Intervention & Resource Navigator

Crisis Center of Tampa Bay; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Crisis Center of Tampa Bay seeks a Community Intervention Specialist to provide crisis counseling and connect clients with necessary resources through telephone, chat, and in-person support.

You will perform crisis intervention, safety planning, and follow-up linkage while advocating for crime victims. HIPAA compliance and confidentiality are essential, with flexible hours and holidays anticipated.

Qualifications

• Associate degree in a human service-related field.
• One year counseling or crisis intervention experience is acceptable in lieu of degree.
• Demonstrated comfort working with diverse populations and strong communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Windows-based computer systems and data entry.

Responsibilities

• Provide crisis counseling and information/referral services via phone, chat, and in person.
• Offer crisis intervention, safety planning, and connect clients to follow-up care.
• Advocate and refer victims of crime, including sexual assault and domestic violence.
• Maintain accurate, timely documentation per organizational standards.
• Apply de-escalation, active listening, and motivational interviewing during crisis contacts.

Skills

Crisis counseling

Information and referral

De-escalation techniques

Motivational interviewing

Advocacy referrals

HIPAA familiarity

Windows OS

Database systems

Education

Associate degree in human service-related field

Tools

Windows-based systems

Database programs

Job description

The Crisis Center of Tampa Bay seeks a Community Intervention Specialist to provide crisis counseling and connect clients with necessary resources through telephone, chat, and in-person support.

You will perform crisis intervention, safety planning, and follow-up linkage while advocating for crime victims. HIPAA compliance and confidentiality are essential, with flexible hours and holidays anticipated.