Lead Crisis Intervention Specialist

THE CRISIS CENTER OF TAMPA BAY INC; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Crisis Center of Tampa Bay, Inc. seeks a Lead Intervention Specialist to oversee a designated 211 shift, ensuring effective management and high performance. The role reports to the Contact Center Supervisor and, when needed, to the Gateway Services Program Manager.

Responsibilities include crisis intervention, information referrals, QA reviews, and staff training. This position requires leadership, strong communication, and availability for varied hours.

Qualifications

• Associate degree in a human services-related field or one year crisis intervention experience substitutes for the degree.
• Effective verbal and written communication skills are required.
• Proven leadership skills and ability to train staff.

Responsibilities

• Provide crisis intervention counseling and conduct suicide lethality assessments when needed.
• Offer information and referrals via telephone, email, chat, text, and in-person.
• Provide shift leadership when supervisors are absent and participate in QA activities.
• Participate in performance reporting and maintain performance metrics.

Skills

Cooperation/Teamwork

Engaging Communication

Customer Service

Adaptability

Problem Solving

Judgment

Diversity & Inclusion

Self-Management

Education

Associate degree or crisis intervention experience substitute

Tools

Windows-based systems

Job description

The Crisis Center of Tampa Bay, Inc. seeks a Lead Intervention Specialist to oversee a designated 211 shift, ensuring effective management and high performance. The role reports to the Contact Center Supervisor and, when needed, to the Gateway Services Program Manager.

Responsibilities include crisis intervention, information referrals, QA reviews, and staff training. This position requires leadership, strong communication, and availability for varied hours.