Lead Coordinator - Porter ObGyn & Midwifery

UVM Health Network- Porter Medical Center; Middlebury (VT); On-site; USD 52,000 - 66,000; Full time

Job summary

Porter Medical Center is seeking a highly organized Lead Coordinator to oversee front desk operations for a busy ObGyn practice serving 100+ patients daily across multiple providers. The role focuses on leadership, process improvement, and exceptional patient experience while ensuring operational efficiency.

Responsibilities include supervising front desk staff, optimizing scheduling and patient flow, and coordinating with clinical teams.

Qualifications

• One year of medical office experience or education.
• Strong communication, negotiation and coordination skills.
• Knowledge of computer applications and word processing.
• Familiarity with LSS and Meditech/Epic preferred.
• Experience in ObGyn or women's health preferred.

Responsibilities

• Oversee front desk team to ensure adherence to workflows and service standards.
• Manage and improve scheduling, check-in/check-out, and patient flow processes.
• Coordinate tasks, monitor performance, and coach staff for efficiency.
• Address operational challenges promptly to minimize impact on patient care.
• Serve as liaison between front desk staff, clinical teams and management.
• Ensure compliance with organizational policies, privacy regulations and quality standards.

Skills

Leadership

Interpersonal

Communication

Problem-solving

Coordination

EHR familiarity

Education

One year of medical office experience

Tools

Meditech/Epic

Microsoft Office

Scheduling systems

Job description

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to join our dynamic team. This position plays a critical role in ensuring smooth daily operations for a busy practice that can serve up to100+ patients per day across 12 providers. The ideal candidate will provide leadership and oversight for front desk staff, processes, and procedures, ensuring exceptional patient experience and operational efficiency while having a strong focus in process improvement.

Key Responsibilities

• Daily Oversight: Supervise and support front desk team members, ensuring adherence to workflows and service standards.
• Process & Procedure Management: Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: Assign tasks, monitor performance, and provide coaching to foster a collaborative and efficient work environment.
• Problem Solving: Address operational challenges promptly and effectively, ensuring minimal disruption to patient care.
• Communication: Serve as the primary liaison between front desk staff, clinical teams, and management.
• Compliance: Ensure adherence to organizational policies, privacy regulations, and quality standards.

JOB DESCRIPTION:

The PMG Lead Coordinator is responsible for supervising front desk staff and ensuring all operations align with Porter Medical Center's established policies, procedures, and regulatory standards.

EDUCATION & EXPERIENCE:

Minimum one year of education and/or experience in a medical office setting.

Skills in oral and written communication, negotiation, problem resolution and coordination. Knowledge of computer applications and word processing.

Knowledge of LSS and Meditech/Epic preferred.

Qualifications

• Experience: Previous ObGyn or women's health experience strongly preferred.
• Skills:
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Experience scheduling surgeries and other surgical procedures is preferred.
• Technical: Familiarity with electronic health records (EHR) and scheduling systems preferred.