Lead Front Desk Coordinator – ObGyn & Women’s Health

UVM Health; Middlebury (VT); On-site; USD 60,000 - 75,000; Full time

Job summary

Porter ObGyn is seeking a highly organized Lead Coordinator to oversee front desk operations, scheduling, and patient flow for a busy practice serving 100+ patients daily across 12 providers. The role emphasizes leadership, process improvement, and a strong focus on patient experience.

The Lead Coordinator will supervise front desk staff, coordinate with clinical teams, and drive efficiency while ensuring compliance with policies and privacy standards.

Qualifications

• Minimum one year of education and/or experience in a medical office setting.
• Strong written and verbal communication skills.
• Knowledge of scheduling, front desk workflows, and patient flow.

Responsibilities

• Daily Oversight: supervise front desk team and ensure adherence to workflows and service standards.
• Process & Procedure Management: maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: assign tasks, monitor performance, and coach to foster collaboration and efficiency.
• Problem Solving: address operational challenges promptly to minimize disruption to patient care.
• Communication: act as liaison between front desk, clinical teams, and management.
• Compliance: ensure adherence to policies, privacy regulations, and quality standards.

Skills

Leadership

Organizational skills

Communication skills

Problem solving

Coordination

Staff supervision

Education

Medical office experience

Tools

Meditech

Epic

Scheduling software

EHR systems

Job description

Porter ObGyn is seeking a highly organized Lead Coordinator to oversee front desk operations, scheduling, and patient flow for a busy practice serving 100+ patients daily across 12 providers. The role emphasizes leadership, process improvement, and a strong focus on patient experience.

The Lead Coordinator will supervise front desk staff, coordinate with clinical teams, and drive efficiency while ensuring compliance with policies and privacy standards.