Lead Coordinator - Porter ObGyn & Midwifery

University of Vermont Health Network; Middlebury (VT); On-site; USD 32,000 - 47,000; Full time

Job summary

Porter ObGyn is seeking a Lead Coordinator to oversee front desk operations for a busy practice serving 100+ patients daily across 12 providers. The role focuses on leadership, process improvement, and ensuring exceptional patient experience and operational efficiency.

The position requires strong organizational and communication skills, with knowledge of EHRs and scheduling systems; union environment noted. Located in Middlebury, VT, with standard daytime shifts.

Qualifications

• Minimum one year of education and/or experience in a medical office setting.
• Skills in oral and written communication, negotiation, problem resolution and coordination.
• Knowledge of computer applications and word processing.
• Knowledge of LSS and Meditech/Epic preferred.

Responsibilities

• Daily Oversight: Supervise front desk team members and ensure service standards.
• Process & Procedure Management: Maintain and improve scheduling and patient flow.
• Staff Coordination: Assign tasks and coach staff for efficiency.
• Problem Solving: Address operational challenges with minimal disruption to patient care.
• Communication: Liaise between front desk staff, clinical teams, and management.
• Compliance: Ensure adherence to privacy regulations and quality standards.

Skills

Communication

Leadership

Organization

Problem solving

Education

Medical office experience

Tools

Meditech/Epic

Job description

Building Name: PMC - Obstetrics, Midwifery and Gynecology

Location Address: 116 Porter Drive, Middlebury Vermont

Regular

Department: Porter - Obstetrics, Midwifery and Gynecology

Full Time

Standard Hours: 36

Biweekly Scheduled Hours:

Shift: Day/Eve

Primary Shift: -

Weekend Needs: None

Salary Range: Min $22.94 Mid $28.52 Max $34.09

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to join our dynamic team. This position plays a critical role in ensuring smooth daily operations for a busy practice that can serve up to100+ patients per day across 12 providers. The ideal candidate will provide leadership and oversight for front desk staff, processes, and procedures, ensuring exceptional patient experience and operational efficiency while having a strong focus in process improvement.

Key Responsibilities

• Daily Oversight: Supervise and support front desk team members, ensuring adherence to workflows and service standards.
• Process & Procedure Management: Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: Assign tasks, monitor performance, and provide coaching to foster a collaborative and efficient work environment.
• Problem Solving: Address operational challenges promptly and effectively, ensuring minimal disruption to patient care.
• Communication: Serve as the primary liaison between front desk staff, clinical teams, and management.
• Compliance: Ensure adherence to organizational policies, privacy regulations, and quality standards.

JOB DESCRIPTION:

The PMG Lead Coordinator is responsible for supervising front desk staff and ensuring all operations align with Porter Medical Center’s established policies, procedures, and regulatory standards.

EDUCATION & EXPERIENCE:

Minimum one year of education and/or experience in a medical office setting.

Skills in oral and written communication, negotiation, problem resolution and coordination. Knowledge of computer applications and word processing.

Knowledge of LSS and Meditech/Epic preferred.

Qualifications

• Experience: Previous ObGyn or women’s health experience strongly preferred.
• Skills:
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Experience scheduling surgeries and other surgical procedures is preferred.
• Technical: Familiarity with electronic health records (EHR) and scheduling systems preferred.

This is a bargaining union position.