Lead Coordinator - Porter ObGyn & Midwifery

University of Vermont Health - Porter Medical Center; Middlebury (VT); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Porter ObGyn is seeking a highly organized Lead Coordinator to oversee front desk operations, scheduling, and patient flow for a busy practice serving 100+ patients daily across 12 providers. The role emphasizes leadership, process improvement, and a strong focus on patient experience.

The Lead Coordinator will supervise front desk staff, coordinate with clinical teams, and drive efficiency while ensuring compliance with policies and privacy standards.

Formación

• Minimum one year of education and/or experience in a medical office setting.
• Strong written and verbal communication skills.
• Knowledge of scheduling, front desk workflows, and patient flow.

Responsabilidades

• Daily Oversight: supervise front desk team and ensure adherence to workflows and service standards.
• Process & Procedure Management: maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: assign tasks, monitor performance, and coach to foster collaboration and efficiency.
• Problem Solving: address operational challenges promptly to minimize disruption to patient care.
• Communication: act as liaison between front desk, clinical teams, and management.
• Compliance: ensure adherence to policies, privacy regulations, and quality standards.

Conocimientos

Leadership

Organizational skills

Communication skills

Problem solving

Coordination

Staff supervision

Educación

Medical office experience

Herramientas

Meditech

Epic

Scheduling software

EHR systems

Descripción del empleo

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to join our dynamic team. This position plays a critical role in ensuring smooth daily operations for a busy practice that can serve up to100+ patients per day across 12 providers. The ideal candidate will provide leadership and oversight for front desk staff, processes, and procedures, ensuring exceptional patient experience and operational efficiency while having a strong focus in process improvement.

Key Responsibilities

• Daily Oversight: Supervise and support front desk team members, ensuring adherence to workflows and service standards.
• Process & Procedure Management: Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: Assign tasks, monitor performance, and provide coaching to foster a collaborative and efficient work environment.
• Problem Solving: Address operational challenges promptly and effectively, ensuring minimal disruption to patient care.
• Communication: Serve as the primary liaison between front desk staff, clinical teams, and management.
• Compliance: Ensure adherence to organizational policies, privacy regulations, and quality standards.

JOB DESCRIPTION:

The PMG Lead Coordinator is responsible for supervising front desk staff and ensuring all operations align with Porter Medical Center’s established policies, procedures, and regulatory standards.

EDUCATION & EXPERIENCE:

Minimum one year of education and/or experience in a medical office setting.

Skills in oral and written communication, negotiation, problem resolution and coordination. Knowledge of computer applications and word processing.

Knowledge of LSS and Meditech/Epic preferred.

Qualifications

• Experience: Previous ObGyn or women’s health experience strongly preferred.
• Skills:
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Experience scheduling surgeries and other surgical procedures is preferred.
• Technical: Familiarity with electronic health records (EHR) and scheduling systems preferred.