Lead Conversion Specialist

Kalidy Kia; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Kalidy Kia in Edmond, OK is seeking a Business Development Agent for our busy BDC to convert internet and phone leads into appointments. The role requires flexibility with hours and some Saturday shifts.

Previous customer service, call center, or retail experience is a plus; no automotive experience required. The BDC agent will convert leads through quick, meaningful follow up via phone and email, maintaining strong communication and a sense of urgency while delivering friendly, professional

Qualifications

• Excellent computer skills and comfort with CRM systems.
• Results driven with ability to meet or exceed targets.
• Persistence and resilience in handling leads and customers.
• Strong time management and organizational skills.
• Customer service experience, especially in retail or call centers.
• Ability to handle rejection and stay positive.
• Professionalism in all interactions with customers.
• Retail experience is a plus.
• Must have a valid driver’s license or state ID.
• Excellent listening skills.
• Strong verbal and written communication abilities.
• Must pass drug screen and background check.

Responsibilities

• Following and executing one’s daily ToDo list in the CRM.
• Managing one’s lead portfolio efficiently and consistently.
• Ensuring each lead is followed per the established process.
• Demonstrating urgency in contacting and engaging customers.
• Providing a friendly, upbeat, customer-first service attitude.

Skills

Excellent Computer Skills

Results Driven

Persistence

Time Management

Customer Service

Handles Rejection

Professionalism

Past Retail Experience

Driver's License/State ID

Excellent Listener

Outstanding Communicator

Drug Screen & Background Check

Job description

Kalidy Kia in Edmond, OK is seeking a Business Development Agent for our busy BDC to convert internet and phone leads into appointments. The role requires flexibility with hours and some Saturday shifts.

Previous customer service, call center, or retail experience is a plus; no automotive experience required. The BDC agent will convert leads through quick, meaningful follow up via phone and email, maintaining strong communication and a sense of urgency while delivering friendly, professional