BDC Automotive Dealership Agent

CASA BUICK GMC; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CASA BUICK GMC in El Paso, TX is seeking a motivated BDC Agent to drive automotive phone and internet lead follow-up and appointments. You will communicate professionally with customers and support the sales team throughout the buying journey.

The ideal candidate has strong communication and CRM skills, thrives in a fast-paced call-center environment, and welcomes on-site collaboration. Training is available for the right candidate to succeed in this role.

Qualifications

• Automotive BDC or call center experience preferred.
• Willing to train the right candidate.
• Strong communication and customer service skills.

Responsibilities

• Respond promptly to incoming internet, phone, and sales leads.
• Make outbound calls, texts, and emails to potential customers.
• Schedule and confirm appointments for the sales team.
• Follow up with customers who have not yet purchased.
• Maintain accurate customer information and follow-up activities in the CRM.
• Work closely with the sales team to generate showroom traffic and sales opportunities.
• Provide a professional and positive customer experience.

Skills

Customer service

CRM proficiency

Outbound calls

Appointment scheduling

Communication

Tools

CRM software

Job description

We are looking for a motivated and customer-focused Business Development Center (BDC) Agent to join our automotive dealership team. The BDC Agent is responsible for contacting internet and phone leads, following up with customers, scheduling sales appointments, confirming appointments, and maintaining consistent communication throughout the customer’s buying journey.

Key Responsibilities:

• Respond promptly to incoming internet, phone, and sales leads.
• Make outbound calls, texts, and emails to potential customers.
• Schedule and confirm appointments for the sales team.
• Follow up with customers who have not yet purchased.
• Maintain accurate customer information and follow-up activities in the CRM.
• Work closely with the sales team to generate showroom traffic and sales opportunities.
• Provide a professional and positive customer experience.

Compensation:

Competitive Salary + Commission with opportunities to increase earnings based on performance.

Previous automotive BDC, call center, customer service, or sales experience is preferred, but we are willing to train the right candidate.