Lead Concierge: Prime Guest Experience & Local Guide

Planned Companies; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision for full-time

401K with employer match

Job summary

Planned Companies in Washington, DC is seeking a Full-Time Lead Concierge to greet tenants, guests and vendors and provide directions and access in the building. The role emphasizes delivering warm, personalized service and coordinating reservations, events, and local referrals.

Responsibilities include answering calls, monitoring the lobby, managing mail and deliveries, and assisting with access cards. Candidates should have 3+ years in customer service, excellent communication, and the ability

Qualifications

• 3+ years of customer service experience.
• Desire to provide a warm welcome to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Schedule reservations and appointments at restaurants, hotels, and venues.
• Plan and organize on-site events.
• Provide directions, referrals and access to local entertainment, dining, shopping and services.
• Document, secure and track mail, deliveries, and vendor services.
• Answer telephones, monitor lobby, and manage keys and access cards.

Skills

Customer service

Communication

Multitasking

Time management

Guest relations

Job description

Planned Companies in Washington, DC is seeking a Full-Time Lead Concierge to greet tenants, guests and vendors and provide directions and access in the building. The role emphasizes delivering warm, personalized service and coordinating reservations, events, and local referrals.

Responsibilities include answering calls, monitoring the lobby, managing mail and deliveries, and assisting with access cards. Candidates should have 3+ years in customer service, excellent communication, and the ability