Concierge Manager - Lead Service Excellence Team

Capitol Concierge Inc.; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Company-paid life insurance

Comprehensive healthcare (Medical, & D

HRA Card

Voluntary benefits (short/long-term)

Flexible Spending Account

Education Assistance Program

401(k) retirement plan

Sick leave

Job summary

Capitol Concierge Inc. is seeking a proactive Concierge Manager in Washington, DC to lead a team of full‑time, part‑time, and on‑call concierges. You will coach staff, resolve resident and tenant concerns, and ensure smooth operations for residents, tenants, and property management teams.

You will oversee shifts, schedule staff, and maintain a polished front desk. The role requires leadership, strong communication, and a commitment to exemplary service in a residential setting.

Qualifications

• Bachelor’s degree in Hospitality, Business Management, or related field preferred.
• 3+ years of management experience in hospitality, retail, or customer service.

Responsibilities

• Supervise and manage a team of concierges, ensuring top‑notch customer service.
• Train, mentor, and develop staff with ongoing coaching.
• Assist concierges in resolving resident and tenant concerns.
• Act as a concierge when needed, including logging packages and answering calls.
• Ensure proper shift coverage, create monthly staff schedules, and lead meetings.
• Maintain a clean, organized front desk and common areas.
• Monitor and enforce concierge policies and procedures.
• Keep training up to date for new and existing team members.
• Communicate policy changes to the team.
• Respond to property management requests and resolve issues promptly.

Skills

Leadership

Team-building

Communication

Problem-solving

Organizational skills

Customer service

Computer literacy

Multilingual (plus)

Education

Bachelor's degree in Hospitality or Business Management

Tools

BuildingLink

KeyTrack

Microsoft Office

Job description

Capitol Concierge Inc. is seeking a proactive Concierge Manager in Washington, DC to lead a team of full‑time, part‑time, and on‑call concierges. You will coach staff, resolve resident and tenant concerns, and ensure smooth operations for residents, tenants, and property management teams.

You will oversee shifts, schedule staff, and maintain a polished front desk. The role requires leadership, strong communication, and a commitment to exemplary service in a residential setting.