Residential Concierge & Guest Experience Lead

Capital Concierge LLC; Georgia; In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Capital Concierge LLC is seeking a customer-focused concierge to manage deliveries, move-ins/out, and guest services for residents. You will greet residents, schedule moves, coordinate rooftop functions, and resolve issues with discretion and care.

The role requires strong communication, multitasking, and the ability to handle demanding clientele while upholding grooming and safety standards. Flexibility with schedule is expected to meet property needs.

Competenze

• 1-2 years of customer service experience, ideally in concierge field.
• Pleasant, positive and professional demeanor, no visible tattoos
• Experience working with demanding clientele
• Excellent communication skills- both oral and written
• Strong Multi-tasking skills a must
• Strong ability to assess a situation, show good judgment and resolve conflicts
• Attentive to details with excellent follow-through skills
• A "people pleaser" at heart
• Display a desire to exceed expectations with every interaction
• Flexible and organized
• Able to work under pressure
• Dependable and detail-oriented
• Basic knowledge and experience with Microsoft office products and the internet
• Must be able to stand/sit for long periods of time
• Proactive and productive
• Strong customer service skills
• Initiates innovative ways to bring value to the community
• Outstanding interpersonal skills
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
• A strong desire to succeed and advance
• References and background check required.

Mansioni

• Accepting deliveries and holding packages for pick-up.
• Taking elevator reservations for your move in, move out or furniture/appliance deliveries.
• Taking reservations for your exclusive Rooftop Terrace function.
• Placing courtesy telephone calls when packages arrive.
• Holding doors when applicable to assist residents with groceries, strollers, etc.
• Notifying residents of guests' arrival. (Note: This step may be bypassed if owner/residents let their guest in.)
• Greeting residents and guests according to company standards
• Maintaining ownership of the process of resolving resident and guest complaints
• Interact with all residents, showing genuine appreciation
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
• Assist in the scheduling of move-ins and move-outs
• Scheduling and facilitating deliveries and residents' moves.
• Monitoring surveillance cameras
• Monitoring Lobby
• Walking the premises to ensure that the highest standards are being maintained
• Facilitating realtor and potential buyer visits
• Follow all company policies and procedures, including (The William Oliver) grooming standards
• Maintain confidentiality of proprietary information and resident identification
• Enforcing safety procedures
• Logging and announcing visitors
• Comply with quality assurance expectations and standards

Conoscenze

Customer service

Communication skills

Multitasking

Conflict resolution

Professional demeanor

Attention to detail

Microsoft Office

Security awareness

Guest relations

Flexibility

Descrizione del lavoro

Capital Concierge LLC is seeking a customer-focused concierge to manage deliveries, move-ins/out, and guest services for residents. You will greet residents, schedule moves, coordinate rooftop functions, and resolve issues with discretion and care.

The role requires strong communication, multitasking, and the ability to handle demanding clientele while upholding grooming and safety standards. Flexibility with schedule is expected to meet property needs.