Lead Complex Auto Claims Supervisor (Hybrid)

Turo; Arizona; Hybrid; USD 70,000 - 87,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Dental insurance

Vision insurance

Retirement employer match

Learning & Development stipend

Turo travel credit

Cell phone stipend

Paid time off

Job summary

The Complex Claims Supervisor at Turo is a frontline people leader who oversees the day-to-day execution, quality, and timeliness of complex auto claims in a fast-moving environment.

You will coach Complex Claims Specialists, escalate high‑dollar claims, partner with vendors to resolve bottlenecks, and balance policy terms with customer experience. This role is in Phoenix with a hybrid schedule (3 days in the office).

Qualifications

• 3+ years of auto claims experience.
• Strong supervisory and people leadership skills.
• Strong analytical and problem‑solving skills with sound judgment.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities in a fast‑paced, high‑volume claims environment.
• Strong verbal and written communication skills.
• Ability to interpret policies, procedures, and protection plan terms.
• Ability to identify operational risk and escalate appropriately.

Responsibilities

• Own end-to-end execution of complex claims within assigned queues.
• Directly manage and coach Complex Claims Specialists and Team Leads.
• Serve as first line of escalation for complex, sensitive, or high‑dollar claims.
• Review claims for accuracy and documentation; escalate with context and solutions.
• Manage storage exposure, salvage returns, towing, and vendor timelines.
• Partner with salvage vendors and internal stakeholders to resolve bottlenecks and costs.
• Monitor team performance against key metrics (cycle time, costs, quality, customer experience).
• Identify trends and risks and support process improvements.

Skills

Auto claims experience

Supervisory / leadership

Analytical thinking

Communication

Prioritization

Education

Bachelor’s degree

Job description

The Complex Claims Supervisor at Turo is a frontline people leader who oversees the day-to-day execution, quality, and timeliness of complex auto claims in a fast-moving environment.

You will coach Complex Claims Specialists, escalate high‑dollar claims, partner with vendors to resolve bottlenecks, and balance policy terms with customer experience. This role is in Phoenix with a hybrid schedule (3 days in the office).