Supervisor, Claims

Turo; Phoenix (AZ); Hybrid; USD 70,000 - 87,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Turo in Phoenix is seeking a Complex Claims Supervisor to lead day-to-day execution of complex auto claims, manage outcomes, cost control, and customer experience in a high-exposure environment.

You will coach Complex Claims Specialists, review work, escalate issues, monitor metrics, and drive process improvements. This in-office role is on a hybrid schedule, 3 days per week (Mon, Wed, Thu). Base salary $70,000–$87,000 annually, with equity and benefits.

Qualifications

• 3+ years of auto claims experience.
• Strong supervisory and people leadership skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Own end-to-end execution of complex auto claims within assigned queues.
• Coach Complex Claims Specialists and Team Leads through 1:1s and side-by-sides, addressing performance gaps.
• Serve as the first line of escalation for complex, sensitive, or high-dollar claims.
• Review claims for accuracy, consistency, defensibility, and documentation; escalate issues with context and solutions.
• Actively manage storage exposure, salvage, towing, and vendor-related timelines.
• Monitor team performance against metrics and identify opportunities for process improvements.

Skills

3+ years auto claims experience

Supervisory leadership

Analytical problem-solving

Organizational skills

Communication skills

Education

Bachelor's Degree

Job description

Supervisor, Claims# Turo Careers## Supervisor, ClaimsApply: Arizona: Full time: Posted Today: End Date: December 10, 2026 (30+ days left to apply): R-102749# **About the team** The Complex Claims Supervisor is a frontline people leader responsible for overseeing the day-to-day execution, quality, and timeliness of complex claims. This role owns claim outcomes, associate performance, cost control, and customer experience within a fast-moving, high-exposure claims environment. # **What you will do*** Own the end-to-end execution of complex claims within assigned queues, including high-value repairs, potential total loss vehicles, storage negotiations, coverage concerns, and timely resolution in accordance with internal policies and protection plan terms.* Directly manage and coach Complex Claims Specialists and/or Team Leads by setting clear expectations, conducting regular 1:1s and side-by-sides, reviewing work product, and addressing performance gaps through coaching and documentation as needed.* Serve as the first line of escalation for complex, sensitive, or high-dollar claims.* Review claims for accuracy, consistency, defensibility, and appropriate documentation, escalating issues with appropriate context and recommended solutions.* Actively manage storage exposure, salvage returns, towing, and vendor-related timelines.* Partner with salvage vendors, inspection partners, and internal stakeholders to resolve bottlenecks and minimize unnecessary costs or delays.* Monitor team performance against key metrics, including cycle time, storage costs, quality outcomes, customer experience, and compliance.* Identify trends, operational risks, and opportunities for process improvement and support pilot initiatives and training enhancements. # **Your profile*** 3+ years of auto claims experience.* Strong supervisory and people leadership skills.* Strong analytical and problem-solving skills with the ability to make sound judgment calls.* Excellent organizational skills and attention to detail.* Ability to manage competing priorities in a fast-paced, high-volume claims environment.* Strong verbal and written communication skills.* Ability to interpret policies, procedures, and protection plan terms.* Ability to identify operational risk and escalate appropriately.* Demonstrates Turo’s values through work product and day-to-day team interactions. # **Bonus if you have*** Complex claims handling experience.* Prior people leadership, senior, or lead role experience.* Experience handling high-value repairs, total loss vehicles, storage negotiations, or other high-exposure auto claims.* Bachelors Degree For this role, the target base salary range in Phoenix is $70,000 - $87,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. **Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.**