Lead Cloud Operations Manager – Multi-Cloud & DoD

Leidos; Concord (MA); On-site; USD 131,000 - 237,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave and Retirement

Competitive compensation

Job summary

Leidos is seeking an experienced operations leader to collaborate with the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract. The role leverages multi-cloud expertise (Azure, AWS, OCI, GCP) to boost resilience, security, and cost effectiveness while mentoring ITSM staff.

Focus areas include incident leadership, strategic planning, and aligning cloud capabilities with mission objectives and program roadmaps.

Qualifications

• Bachelor’s degree with 8+ years’ experience or Master’s with 6+ years’ experience.
• 5 years’ experience leading teams or projects.
• Experience with mission-critical IT operations in high-availability environments.
• Experience with incident management, troubleshooting, RCA, and service restoration.
• Experience supporting cloud environments and enterprise systems administration.
• Experience collaborating with customers, technical teams, and stakeholders to resolve incidents and meet requirements.
• Experience using ITSM and ticketing systems.

Responsibilities

• Oversee IT service management processes including incident and problem management.
• Lead multi-cloud operations team including SREs and service desk staff for 60+ DoD applications.
• Direct operational planning, staffing, and resource allocation across the organization.
• Drive continuous improvement to optimize processes and align with roadmaps.
• Build strong customer relationships and support business growth and new task orders.
• Partner with program leadership to align cloud services with mission objectives.
• Provide leadership on Agile and operational best practices to improve delivery.
• Lead cross-functional change across matrixed teams and communicate health metrics.
• Assess performance, identify risks, and report to leadership; manage major incidents.

Skills

Incident management

Leadership

Communication

Agile practices

Mentoring

Cloud environments

ITSM tools

Education

Bachelor’s degree

Master’s degree

Job description

Leidos is seeking an experienced operations leader to collaborate with the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract. The role leverages multi-cloud expertise (Azure, AWS, OCI, GCP) to boost resilience, security, and cost effectiveness while mentoring ITSM staff.

Focus areas include incident leadership, strategic planning, and aligning cloud capabilities with mission objectives and program roadmaps.