Senior Cloud Operations Manager (Multi-Cloud, DoD)

Cyber Security Jobs; Concord (MA); Hybride; USD 131 000 - 237 000; Plein temps

Résumé du poste

Leidos is seeking an experienced Operations Leader to partner with the Operations Manager in supporting the U.S. Air Force Cloud One Architecture and Common Shared Services contract.

You will guide a diverse team of cloud, network, and SRE professionals to ensure high availability, security, and cost efficiency across 60+ DoD applications. Responsibilities include directing IT service management, driving continuous improvement, and aligning cloud operations with mission objectives and program

Qualifications

• Bachelor’s degree and 8+ years’ relevant experience or a Master’s degree and 6 years’ relevant experience.
• 5 years’ experience leading teams or projects.
• Experience supporting mission-critical IT operations within high-availability, enterprise environments.
• Experience with incident management, technical troubleshooting, service restoration, log and trend analysis, and root cause analysis (RCA).
• Experience supporting cloud environments and performing enterprise systems administration.
• Experience collaborating with customers, technical teams, and key stakeholders to resolve incidents, address service issues, and meet operational requirements.
• Experience using IT service management (ITSM) and support ticketing systems to track, manage, and resolve incidents and service requests.
• Strong communication, leadership, organizational, problem-solving, and time management skills.
• Must have an active DoD Secret security clearance.

Responsabilités

• Oversee IT service management processes, including incident and problem management, SLA and KPI performance, and the implementation of proactive corrective actions to improve service reliability and operational performance.
• Lead a multidisciplinary operations organization consisting of multi-cloud engineers, network engineers, Site Reliability Engineers (SREs), and Tier 2/3 service desk personnel supporting more than 60 mission-critical DoD applications and systems.
• Direct operational planning and execution, including workforce planning, staffing, resource allocation, subcontractor management, and prioritization of operational requirements across the organization.
• Establish operational priorities and drive continuous improvement initiatives that optimize processes, enhance service delivery, improve efficiency, and align operations with program strategy and product roadmaps.
• Serve as a key operational leader and customer interface, building strong customer relationships, addressing evolving mission requirements, ensuring service satisfaction, and supporting business growth and new task order opportunities.
• Partner with program leadership, IT functional teams, application development teams, engineering organizations, and business stakeholders to align cloud services and operational capabilities with mission and business objectives.
• Provide leadership and guidance on Agile and operational best practices to improve organizational performance, increase delivery effectiveness, reduce costs, and improve schedule execution.
• Lead organizational change and drive execution across complex, cross-functional, and matrixed teams, ensuring alignment of resources, priorities, and operational objectives.
• Assess operational performance, identify risks and areas for improvement, and communicate strategy, operational health, performance metrics, and incident action plans to program and executive leadership.
• Provide leadership during major incidents and operational challenges, coordinating cross-functional response activities, establishing priorities, and driving issues through resolution.
• Oversee security, compliance, and process audit activities, including vulnerability remediation, audit responses, risk mitigation, and delivery of required compliance artifacts.
• Make informed operational decisions and effectively prioritize competing mission, customer, and organizational requirements within a high-pressure, mission-critical environment.
• Evaluate technology and application lifecycles, identify operational risks and modernization opportunities, and translate technical requirements into actionable strategies and recommendations for program leadership and customer organizations.
• Mentor and develop operations leaders and technical staff, promoting accountability, collaboration, technical excellence, and a culture of continuous improvement across the organization.

Connaissances

Incident management

Cloud environments

Leadership

Agile methodologies

DoD security clearance

Stakeholder communication

Formation

Bachelor’s degree

Master’s degree

Outils

Azure

AWS

OCI

GCP

ITSM tools

Description du poste

Leidos is seeking an experienced Operations Leader to partner with the Operations Manager in supporting the U.S. Air Force Cloud One Architecture and Common Shared Services contract.

You will guide a diverse team of cloud, network, and SRE professionals to ensure high availability, security, and cost efficiency across 60+ DoD applications. Responsibilities include directing IT service management, driving continuous improvement, and aligning cloud operations with mission objectives and program