Cloud Operations Lead for Multi-Cloud Mission

Leidos Inc; Concord (MA); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking an IT Operations Lead to partner with the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract.

You will guide multi-cloud operations (Azure, AWS, OCI, GCP), drive incident response, and mentor ITSM staff while aligning with agile policies and customer objectives. Responsibilities include overseeing service management, coordinating staff and subcontractors, improving service delivery, and communicating strategy and incident plans

Qualifications

• Bachelor's degree and 8 years' relevant experience or a Master's degree and 6 years' relevant experience.
• 5 years' experience leading teams or projects.
• Experience supporting mission-critical IT operations in high-availability environments.
• Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis.
• Experience supporting Cloud environments and enterprise systems administration.
• Experience coordinating with customers and stakeholders to resolve incidents, address service issues, and support operational requirements.
• Experience with support ticket management systems and IT service operations processes.
• Strong communication, leadership, organizational, and time management skills.
• Must have an active DoD security clearance.

Responsibilities

• Help to Oversee service management processes, including incident and problem resolution, monitoring SLAs and KPIs, and implementing proactive corrective actions.
• Led a multi-discipline team of multi-cloud engineers, network engineers, SRE engineers, as well as tier 2 and 3 service desk support personnel, to meet the operational requirements of a cloud computing environment supporting over 60 mission applications and systems from across the DoD to become the most effective operations and sustainment team.
• Coordinate operational planning and execution, managing staffing and subcontractors within the operations organization.
• Driving continuous improvement by optimizing operational practices, enhancing service delivery, and maintaining strategic vision, team priorities, and product roadmaps.
• Integral part of the team that interacts with the customer to ensure satisfaction and assist with business growth and new task orders.
• Work closely with IT functional support teams, application development, and business to ensure alignment of cloud services with overall business objectives.
• Provide expertise on best practices to continually improve the implementation of Agile practices with the goal of exceeding performance objectives and reducing costs and schedule.
• Drive change through the delivery of cross matrixed organizations.
• Evaluate and communicate strategy, operational health, and incident action plans to executive leadership.
• Oversee security and process audits maintaining compliance, responding to vulnerability scans, and providing audit artifacts.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

Skills

Leadership

Incident management

Cloud environments

Communication

DoD clearance

Education

Bachelor's degree

Master's degree

Job description

Leidos is seeking an IT Operations Lead to partner with the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract.

You will guide multi-cloud operations (Azure, AWS, OCI, GCP), drive incident response, and mentor ITSM staff while aligning with agile policies and customer objectives. Responsibilities include overseeing service management, coordinating staff and subcontractors, improving service delivery, and communicating strategy and incident plans