Lead Cloud Engineer, Observability Platform

CVS Health; New Mexico; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a Lead Cloud Engineer to shape and scale the Observability Platform infrastructure. You will design, implement, and operate high-throughput telemetry pipelines across multiple clouds and datacenters, mentor engineers, and drive platform reliability initiatives.

The role requires deep knowledge of Go, Java, OpenTelemetry, and cloud-native tooling. You will collaborate with SRE, Platform, and Cloud teams to set reliability standards and ensure secure, cost-efficient

Qualifications

• 7+ years of experience in Software Engineering
• 5+ years of experience with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management
• 5+ years building production-grade backend services in Go and/or Java
• 5+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns
• 5+ years with cloud-native and containerized platforms (Docker, Kubernetes, Argo CD)
• 5+ years working with public cloud platforms (AWS, GCP, or Azure)
• 3+ years designing and scaling distributed, high-volume data pipelines
• 3+ years of experience with Helmcharts, Kustomize etc.
• 3+ years working with Grafana OSS or comparable observability backends (e.g., Grafana, Loki, Tempo, Mimir)
• 3+ years of experience with Infrastructure as Code tools such as Terraform or CloudFormation
• 3+ years with relational databases (PostgreSQL, MySQL)

Responsibilities

• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot)
• Lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy
• Architect and scale high-throughput, fault-tolerant telemetry pipelines (logs, metrics, traces) with a focus on performance, reliability, and cost efficiency
• Develop self-service observability capabilities that simplify onboarding, troubleshooting, and adoption for application teams
• Implement end-to-end monitoring of the observability platform itself, defining SLOs, health checks, and alerting
• Collaborate with SRE, Platform, and Cloud teams to establish reliability standards, error budgets, and incident response practices
• Participate in on-call rotations and lead incident mitigation, root-cause analysis, and post-incident reviews
• Automate operational workflows and eliminate manual toil through tooling, CI/CD enhancements, and platform automation
• Ensure secure telemetry pipelines through mTLS, secrets management, and zero-trust design patterns
• Produce and maintain high-quality technical documentation, standards, and best practices
• Engage with internal engineering teams to gather requirements, influence roadmap prioritization, and deliver platform improvements
• Provide technical leadership through mentorship, design reviews, architectural guidance, and cross-team collaboration with principal engineers and engineering leadership

Skills

Software engineering

Observability

Go/Java backend

OpenTelemetry

Cloud-native

Distributed systems

On-call/incident response

Cross-team collaboration

Education

Bachelor's degree

Tools

Docker

Kubernetes

Argo CD

Helm charts

Kustomize

Grafana

Terraform

CloudFormation

PostgreSQL

MySQL

Job description

CVS Health is seeking a Lead Cloud Engineer to shape and scale the Observability Platform infrastructure. You will design, implement, and operate high-throughput telemetry pipelines across multiple clouds and datacenters, mentor engineers, and drive platform reliability initiatives.

The role requires deep knowledge of Go, Java, OpenTelemetry, and cloud-native tooling. You will collaborate with SRE, Platform, and Cloud teams to set reliability standards and ensure secure, cost-efficient