Lead Cashier: Guest Experience & Training

Ulta Beauty, Inc.; Mayfield Heights (OH); On-site; USD 20,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Ulta Beauty in Ohio is seeking a Lead Cashier to drive guest transactions, loyalty participation, and store standards. You will oversee cashwrap operations, train new cashiers, and collaborate with the leadership team to deliver exceptional service and sales results.

The role emphasizes guiding guests through product demonstrations, coordinating makeup applications, and ensuring accuracy in transactions while maintaining store cleanliness and process compliance.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink as set by Ulta Beauty for the store.
• Ensure each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience.
• Book appointments for and support services and in-store events delivering an unrivaled guest experience while meeting sales goals.
• Maintain replenishment, organization, and maintenance of cashwrap displays and impulse fixtures for guest-readiness.

Skills

Tech proficiency

Communication

Collaboration

Independence

Customer relationships

Adaptability

Job description

Ulta Beauty in Ohio is seeking a Lead Cashier to drive guest transactions, loyalty participation, and store standards. You will oversee cashwrap operations, train new cashiers, and collaborate with the leadership team to deliver exceptional service and sales results.

The role emphasizes guiding guests through product demonstrations, coordinating makeup applications, and ensuring accuracy in transactions while maintaining store cleanliness and process compliance.