Lead Cashier: Guest Experience & Training Leader

Ulta Beauty, Inc.; Tomball (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Lead Cashier to drive guest service, manage cashwrap operations, and support training of new cashiers. You will lead by example in delivering a premier guest experience and promoting loyalty programs, while ensuring accuracy in transactions and adherence to store standards.

The role emphasizes teamwork, sales performance, and cross‑training across associates to maintain high store standards and guest satisfaction.

Qualifications

• High school diploma is preferred (Education)
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi‑task, and problem‑solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure guests receive exceptional service by pairing them with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.
• Book appointments for services and in‑store events that deliver an unrivaled guest experience while delivering on sales goals.
• Maintain cashier displays and ensuring guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS proficiency

Communication

Collaboration

Independence

Customer relationships

Adaptability

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Lead Cashier to drive guest service, manage cashwrap operations, and support training of new cashiers. You will lead by example in delivering a premier guest experience and promoting loyalty programs, while ensuring accuracy in transactions and adherence to store standards.

The role emphasizes teamwork, sales performance, and cross‑training across associates to maintain high store standards and guest satisfaction.