Lead Cashier - Guest Experience & Team Coach

Ulta Beauty, Inc.; Columbus (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Ulta Beauty in Columbus, GA seeks a Lead Cashier to drive guest transactions with excellence at the cashwrap and support training for new cashiers. You will focus on delivering a premier guest experience, promoting the Ulta Beauty loyalty program, and leading by example in cash handling, merchandising, and store standards.

The role requires 2 years of relevant experience, strong communication, and the ability to multi-task in a fast-paced environment, including evenings and weekends.

Qualifications

• 2 years of relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Experience addressing guests concerns and questions to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Customer service

Cash handling

Team leadership

Sales & upsell

Brand experience

Education

High school diploma or equivalent

Tools

POS system

Job description

Ulta Beauty in Columbus, GA seeks a Lead Cashier to drive guest transactions with excellence at the cashwrap and support training for new cashiers. You will focus on delivering a premier guest experience, promoting the Ulta Beauty loyalty program, and leading by example in cash handling, merchandising, and store standards.

The role requires 2 years of relevant experience, strong communication, and the ability to multi-task in a fast-paced environment, including evenings and weekends.