Lead Cashier & Front-End Coach

Cavender's; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Cavender’s in Colorado Springs is seeking a Head Cashier to lead front-end operations and deliver Best of the WEST customer service. You will supervise cashiers, ensure accurate POS processing, and help maintain a clean, well-stocked store while upholding company standards.

The role requires strong communication, excellent customer service, and the ability to train associates, handle cash with care, and support store leadership in daily tasks and safety compliance.

Qualifications

• Ability to provide exceptional customer service in a fast-paced retail environment.
• Ability to accurately operate a Point of Sale system and handle cash and electronic transactions.
• Ability to train and coach associates while promoting a positive, team-oriented work environment.
• Ability to regularly lift, move, and position merchandise throughout the work shift.
• Ability to safely operate store equipment, including handheld devices, step stools, and dollies, in accordance with company policies.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on the needs of the business.
• Ability to comprehend basic instructions, interpret documents, and apply them to daily tasks.
• Strong communication, organizational, and interpersonal skills.
• Associate must be able to read and understand English.

Responsibilities

• Support the “Cavender’s Culture” and support the company’s Mission, Vision, and Values.
• Deliver Best of the WEST customer service by greeting every customer, engaging with them throughout their shopping experience, and thanking them for their business.
• Accurately and efficiently process customer purchases, returns, exchanges, and other Point of Sale transactions.
• Ensure merchandise accuracy by verifying items, checking for boot mis-mates, and following commission validation procedures.
• Promote company programs, store promotions, and suggest complementary merchandise to enhance the customer experience.
• Provide accurate and courteous responses to customer inquiries in person and over the phone regarding products, pricing, promotions, store locations, and inventory.
• Train, coach, and support new and existing cashiers on Point of Sale procedures, cash handling, customer service expectations, and company policies.
• Assist store leadership by monitoring front-end operations, answering cashier questions, and helping resolve customer concerns.
• Help maintain a clean, organized, and well-stocked sales floor by stocking merchandise, recovering displays, and completing housekeeping tasks, including dusting, mopping, and vacuuming.
• Ensure merchandise is properly displayed, signed, stocked, and located according to company standards.
• Remain attentive to store safety and security and promptly report concerns to store management.
• Report to work on time and maintain a neat, professional appearance.
• Understand and follow all company policies and procedures.
• Assist with merchandising updates, price changes, special orders, and other assigned store tasks.
• Any other duties as assigned.

Skills

Customer service

POS cash handling

Train associates

Merchandise handling

Equipment safety

Flexible schedule

English literacy

Communication skills

Tools

Point of Sale system

Job description

Cavender’s in Colorado Springs is seeking a Head Cashier to lead front-end operations and deliver Best of the WEST customer service. You will supervise cashiers, ensure accurate POS processing, and help maintain a clean, well-stocked store while upholding company standards.

The role requires strong communication, excellent customer service, and the ability to train associates, handle cash with care, and support store leadership in daily tasks and safety compliance.