Lead Case Processing Supervisor, Child Support

Management; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program in Naples seeks a Case Processing Manager I to supervise a team of 9, develop operational plans, coach staff, and align resources with business requirements. This is an internal promotional opportunity awaiting current DOR employment.

The role emphasizes people leadership, process optimization, and clear communication across multiple channels to maintain efficient case processing.

Qualifications

• Currently employed with the Florida Department of Revenue (internal candidate).
• Experience assigning work and leading teams.
• Experience coaching, mentoring and promoting professional development.
• Two years in the Florida Child Support Program.
• Two years in conflict or problem resolution with employees, partners, and the public.
• Experience communicating through report writing, public speaking, correspondence, email and meetings.

Responsibilities

• Supervise a team of 9 operational staff within the Florida Department of Revenue's Child Support Program in Naples.
• Develop operational plans and coordinate resources to meet case processing goals.
• Coach team members and address performance and development needs.

Skills

Team leadership

Coaching & development

Child Support program experience

Conflict resolution

Communication skills

Internal promotion awareness

Job description

The Florida Department of Revenue's Child Support Program in Naples seeks a Case Processing Manager I to supervise a team of 9, develop operational plans, coach staff, and align resources with business requirements. This is an internal promotional opportunity awaiting current DOR employment.

The role emphasizes people leadership, process optimization, and clear communication across multiple channels to maintain efficient case processing.