Case Processing Team Lead I

My Florida CFO; Naples (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue in Naples is seeking a CASE PROCESSING MANAGER I to supervise a team of nine operational staff and provide coaching and training. You will work with the Service Center Manager to develop and monitor plans, determine resource needs, and shift resources to maximize productivity.

The role emphasizes analyzing business requirements and providing solutions, with an internal agency promotion. Typical hours are 8am–5pm, with potential for part-time telework after training.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Experience in assigning work and/or leading teams.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.)
• Two years of experience working in the Child Support Program.
• Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

Responsibilities

• Managing a team of 9 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Skills

Team leadership

Training & coaching

Communication

Conflict resolution

Resource planning

Job description

Florida Department of Revenue in Naples is seeking a CASE PROCESSING MANAGER I to supervise a team of nine operational staff and provide coaching and training. You will work with the Service Center Manager to develop and monitor plans, determine resource needs, and shift resources to maximize productivity.

The role emphasizes analyzing business requirements and providing solutions, with an internal agency promotion. Typical hours are 8am–5pm, with potential for part-time telework after training.