Lead Benefits Programs Specialist — TANF/VIEW

Commonwealth of VA Careers; Suffolk (VA); On-site; USD 57,000 - 89,000; Full time

Job summary

Commonwealth of VA Careers is seeking a Benefit Programs Specialist III to conduct case management and lead a team in determining eligibility for multiple Social Services programs. You will interview applicants, explain benefits, help with forms, and develop service plans for participants.

The role includes mentoring colleagues, enforcing policies, and coordinating with the Self Sufficiency Supervisor. A high school diploma is required; a bachelor’s degree and related experience are preferred.

Qualifications

• High School Diploma or equivalent; prior experience in human services program eligibility or case management required.
• Ability to interview applicants and explain benefit programs; assist with forms.

Responsibilities

• Interview applicants to determine eligibility for multiple benefit programs.
• Develop service plans and monitor participant progress in employment and other programs.
• Mentor and lead teammates; participate in team meetings and improve customer service.

Skills

Interviewing applicants

Case management

Mentoring teammates

Team leadership

Policy interpretation

Education

Bachelor's degree in Human Services

Tools

Computers and software

Job description

Commonwealth of VA Careers is seeking a Benefit Programs Specialist III to conduct case management and lead a team in determining eligibility for multiple Social Services programs. You will interview applicants, explain benefits, help with forms, and develop service plans for participants.

The role includes mentoring colleagues, enforcing policies, and coordinating with the Self Sufficiency Supervisor. A high school diploma is required; a bachelor’s degree and related experience are preferred.