Lead Benefit Programs Specialist & Training Leader

Commonwealth of VA Careers; Fork Union (VA); On-site; USD 35,000 - 43,000; Full time

Job summary

Commonwealth of VA Careers is seeking a Benefit Programs Specialist IV for Fluvanna County Department of Social Services. The role leads staff, reviews complex cases, and ensures accurate eligibility determinations for SNAP, Medicaid and TANF.

The position requires VDSS training completion, proficiency with VaCMS, and experience guiding others. It also involves data reporting, policy interpretation and collaboration with community partners.

Qualifications

• Successful completion of VDSS training and proficiency in determining eligibility for benefits programs such as SNAP, Medicaid and TANF.
• Proficiency in using the VaCMS system to process cases.
• Experience with interviewing applicants to determine eligibility for benefits programs.
• Ability to work independently with little supervision.

Responsibilities

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases;
• Prepares case records and reports;
• Works on the most complex and sensitive cases;
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families;
• Collects and compiles statistics from caseloads;
• Provides training to other eligibility workers on an individual or group basis;
• Coordinates training programs and orientation for new employees and clients;
• Explores alternative sources of income and assistance;
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements;
• Ensures that established deadlines are met;
• Prepares monthly reports and maintains records of activities;
• Assists in training new staff on policy and procedural matters; and
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Skills

Computer skills

Interviewing techniques

Leadership ability

Tools

VaCMS

Job description

Commonwealth of VA Careers is seeking a Benefit Programs Specialist IV for Fluvanna County Department of Social Services. The role leads staff, reviews complex cases, and ensures accurate eligibility determinations for SNAP, Medicaid and TANF.

The position requires VDSS training completion, proficiency with VaCMS, and experience guiding others. It also involves data reporting, policy interpretation and collaboration with community partners.