Lead AV Technician - Events & Hospitality

Encore Global; Oxon Hill (MD); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global seeks a Technical Lead to oversee mid-to-large scale AV setups in hotel environments, ensuring guest satisfaction. You will lead Technicians, mentor staff, and liaise with clients to ensure smooth events.

Responsibilities include troubleshooting, system knowledge, and on-site client relations, with opportunities to upsell services. Requires 2–3+ years in AV/hospitality, a valid license, and ability to lift 50 lbs.

Qualifications

• 2–3+ years of audio-visual experience.
• 2–3+ years of customer service or hospitality experience.
• A valid driver’s license is required.
• Must be able to lift 50 lbs.
• High school diploma required; Associate’s degree preferred.

Responsibilities

• Set up, operate, and breakdown intermediate AV equipment accurately and timely.
• Troubleshoot technical issues and resolve problems quickly.
• Provide outstanding customer service and maintain client relationships.
• Coordinate with hotel staff and vendors; assist with invoices and up-selling.
• Follow company processes and complete paperwork accurately.

Skills

Customer service

Hospitality

Communication

Leadership

Education

High school diploma

Associate's degree preferred

Tools

Encore systems

Job description

Encore Global seeks a Technical Lead to oversee mid-to-large scale AV setups in hotel environments, ensuring guest satisfaction. You will lead Technicians, mentor staff, and liaise with clients to ensure smooth events.

Responsibilities include troubleshooting, system knowledge, and on-site client relations, with opportunities to upsell services. Requires 2–3+ years in AV/hospitality, a valid license, and ability to lift 50 lbs.