Lead AV Technician: Elevate Event Experiences

Encore Global; Baltimore (MD); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global seeks a Technical Lead to set up and operate mid- to large-scale audiovisual systems in hospitality environments, ensuring guest satisfaction. This role reports to an Operations Manager or Director of Event Technology and drives on-site success.

You will lead equipment operation, troubleshoot issues, mentor technicians, and coordinate with hotel teams to exceed client expectations during events.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2–3+ years of customer service or hospitality experience.
• 2–3+ years of audio-visual experience required.
• Valid driver’s license required for roles that may operate company vehicles.
• Completion of Encore’s training and certification requirements.
• DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Setup, operate, and breakdown AV equipment for events.
• Troubleshoot issues quickly and keep gear secure.
• Deliver exceptional hospitality and client service on site.
• Coach and mentor other technicians.
• Coordinate with hotel staff and vendors to ensure seamless events.

Skills

Customer service

Hospitality

Audio-visual experience

Education

High School Diploma

Associate degree preferred

Job description

Encore Global seeks a Technical Lead to set up and operate mid- to large-scale audiovisual systems in hospitality environments, ensuring guest satisfaction. This role reports to an Operations Manager or Director of Event Technology and drives on-site success.

You will lead equipment operation, troubleshoot issues, mentor technicians, and coordinate with hotel teams to exceed client expectations during events.