Lead AV Technician, Events

Encore; Las Vegas (NV); Presencial; USD 36.000 - 37.000; Jornada completa

Descripción de la vacante

Encore is seeking an on-site Technical Lead in Las Vegas to manage the setup, operation, and breakdown of audiovisual systems for hospitality events. You will troubleshoot issues, ensure client satisfaction, and coordinate with staff and vendors to deliver world-class service.

The role requires 2–3+ years in AV and customer service, a valid driver’s license, and the ability to meet training and certification requirements within 60 days. Expect irregular hours in a hotel/convention center setting.

Formación

• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications within 60 days of start date.

Responsabilidades

• Set up, operate, and break down intermediate audiovisual equipment for events.
• Troubleshoot technical issues and resolve problems quickly.
• Provide excellent customer service and manage client relationships on site.
• Enter paperwork and use equipment sheets to schedule equipment and invoices.
• Work with Encore systems and applications as needed.

Conocimientos

Customer service

Hospitality

Audio-visual experience

Troubleshooting

Educación

High school diploma

Associate’s degree preferred

Herramientas

Encore systems

Descripción del empleo

Encore is seeking an on-site Technical Lead in Las Vegas to manage the setup, operation, and breakdown of audiovisual systems for hospitality events. You will troubleshoot issues, ensure client satisfaction, and coordinate with staff and vendors to deliver world-class service.

The role requires 2–3+ years in AV and customer service, a valid driver’s license, and the ability to meet training and certification requirements within 60 days. Expect irregular hours in a hotel/convention center setting.