Lead Automotive Technician: Diagnostics & Customer Care

Pep Boys Inc; Lansing (IL); In loco; USD 3.182.000 - 5.304.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Descrizione del lavoro

Pep Boys Inc. is seeking a skilled Technician in Illinois who will diagnose drivability and electrical systems, lead a shop team, and educate customers on repairs and solutions. You will mentor others and ensure high customer care while maintaining safety and shop organization.

The role requires 3+ years of automotive experience, multiple ASE certifications, and availability for varied shifts, including weekends. A strong focus on customer service and continual learning is essential.

Competenze

• High School Diploma or GED required.
• 3+ years of automotive diagnosis and repair experience.
• 4+ ASE certifications preferred (A4 Steering and Suspension & A5 Brakes, plus 2 from: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance).
• Section 609 certification required.
• State Inspection license if applicable.
• High level of motivation, energy and a customer-focused attitude.
• Must have a valid driver's license.
• Successful completion of pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Mansioni

• Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Perform job duties of all lower job descriptions (Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.

Conoscenze

Automotive diagnosis

Repair experience

Leadership

Customer service

Formazione

High School Diploma or GED

Strumenti

ASE certifications

Descrizione del lavoro

Pep Boys Inc. is seeking a skilled Technician in Illinois who will diagnose drivability and electrical systems, lead a shop team, and educate customers on repairs and solutions. You will mentor others and ensure high customer care while maintaining safety and shop organization.

The role requires 3+ years of automotive experience, multiple ASE certifications, and availability for varied shifts, including weekends. A strong focus on customer service and continual learning is essential.