Lead Automotive Technician: Diagnostics & Customer Care

Pep Boys Inc; Johns Creek (GA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

Pep Boys Inc. seeks an experienced Technician to diagnose drivability and electrical systems and lead a team to deliver superior customer service.

You will interact with customers, educate them on problems and proposed solutions, and mentor fellow technicians to maintain high repair standards. The role requires a strong automotive background, ASE certifications, a valid driver's license, and availability to work varied shifts including weekends.

Qualifications

• High school diploma or GED required.
• 3+ years of automotive mechanical diagnosis, problem-solving and repair experience.
• 4+ ASE certifications preferred (A4 Steering & Suspension, A5 Brakes; plus 2 of A1, A6, A7, A8, L1).
• Section 609 certification required.
• State Inspection license if applicable.
• Valid driver’s license; pre-employment background check.

Responsibilities

• Diagnose and repair brake and hydraulic, exhaust, electrical, suspension, air conditioning and computer systems.
• Explain diagnoses and needed repairs to customers and employees.
• Mentor and lead shop team, maintain organized and safe shop, follow policies.

Skills

Automotive diagnostics

Problem-solving

Customer-focused

Leadership / mentoring

Education

High School Diploma or GED

4+ ASE certifications preferred

Section 609 certification

State Inspection license

Tools

ASE certifications (A4, A5, A1, A6, A7, A8, L1)

Job description

Pep Boys Inc. seeks an experienced Technician to diagnose drivability and electrical systems and lead a team to deliver superior customer service.

You will interact with customers, educate them on problems and proposed solutions, and mentor fellow technicians to maintain high repair standards. The role requires a strong automotive background, ASE certifications, a valid driver's license, and availability to work varied shifts including weekends.