Lead Automotive Technician & Customer Care Mentor

Pep Boys Inc; California; Hybrid; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

DailyPay on-demand pay

Reduced benefits for part-time team

Job summary

Pep Boys Inc. is seeking an Automotive Technician to diagnose drivability and electrical systems, and to lead a team that delivers excellent customer care. You will educate customers on problems and proposed solutions while ensuring a high standard of workmanship in a busy shop.

You will mentor fellow technicians, maintain an organized, safe work environment, and communicate repair progress to management, all while upholding Pep Boys’ service standards.

Qualifications

• High School Diploma or GED.
• 3+ years of automotive diagnosis, problem-solving and repair experience.
• 4+ ASE certifications preferred (A4 Steering and Suspension & A5 Brakes, plus 2 from: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance).
• Section 609 certification required.
• State Inspection license if applicable.
• High level of motivation, energy and a customer-focused attitude.
• Must have a valid driver's license.
• Successful completion of pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Responsibilities

• Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Perform job duties of all lower job descriptions (Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
• Continuously learn new technical information and techniques in formal training sessions to stay abreast with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.

Skills

Automotive diagnostics

Repair experience

Team leadership

Customer service

Problem solving

Education

High School Diploma or GED

Job description

Pep Boys Inc. is seeking an Automotive Technician to diagnose drivability and electrical systems, and to lead a team that delivers excellent customer care. You will educate customers on problems and proposed solutions while ensuring a high standard of workmanship in a busy shop.

You will mentor fellow technicians, maintain an organized, safe work environment, and communicate repair progress to management, all while upholding Pep Boys’ service standards.