Lead Automotive Technician — Diagnostics & Customer Care

The Pep Boys Manny Moe & Jack LLC; Indianapolis (IN); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

On-demand pay (DailyPay)

Reduced benefits for part-time team

Job summary

The Pep Boys Manny Moe & Jack LLC is seeking a skilled Automotive Technician to diagnose drivability and electrical systems, mentor a team, and deliver superior customer service. You will educate customers on problems and proposed solutions, while leading shop efforts to maintain quality and safety standards.

Ideal candidates bring 3+ years of diagnostic experience, ASE certifications, and a proactive, customer-focused attitude.

Qualifications

• 3+ years of automotive diagnostic and repair experience.
• 4+ ASE certifications preferred (A4, A5, plus two from A1/A6/A7/A8/L1).
• Section 609 certification required.
• State Inspection license if applicable.
• Must have a valid driver's license.
• Successful completion of pre-employment background check.
• Availability to work days, nights, holidays, and weekends.

Responsibilities

• Diagnose and repair to specifications — brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Perform job duties of all lower job descriptions (Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.

Skills

Automotive diagnosis

Leadership

Team collaboration

Customer-focused

Education

High School Diploma or GED

Tools

ASE certifications

Job description

The Pep Boys Manny Moe & Jack LLC is seeking a skilled Automotive Technician to diagnose drivability and electrical systems, mentor a team, and deliver superior customer service. You will educate customers on problems and proposed solutions, while leading shop efforts to maintain quality and safety standards.

Ideal candidates bring 3+ years of diagnostic experience, ASE certifications, and a proactive, customer-focused attitude.