Lead Application Support & DevOps Engineer

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 112,000 - 190,000; Full time

Job summary

FIS is seeking an Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization in the United States. You will provide technical leadership, drive operational excellence, and ensure the stability, performance, and continuous improvement of business-critical applications for our clients.

You will partner with internal teams and clients to resolve issues, improve processes, and enhance system reliability, leading troubleshooting and RCA efforts while

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• Extensive experience in application support, production support, DevOps, or related technical disciplines.
• Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience working cross-functionally with development, infrastructure, and business teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead troubleshooting and resolution of high-impact application and production support issues.
• Perform root cause analysis and implement sustainable corrective actions.
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation.
• Drive automation initiatives and process improvements to increase operational efficiency.
• Monitor application performance and proactively identify opportunities for optimization.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Ensure compliance with IT governance, security, and operational standards.
• Provide technical leadership and mentorship to team members.
• Support client implementations, upgrades, and ongoing operational activities.

Skills

DevOps

Production support

Troubleshooting

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's degree

Advanced degree

Tools

ITIL

Job description

FIS is seeking an Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization in the United States. You will provide technical leadership, drive operational excellence, and ensure the stability, performance, and continuous improvement of business-critical applications for our clients.

You will partner with internal teams and clients to resolve issues, improve processes, and enhance system reliability, leading troubleshooting and RCA efforts while