Analyst Lead, Application Maintenance & Support

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 112,000 - 190,000; Full time

Job summary

FIS is seeking an Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization in the United States. You will provide technical leadership, drive operational excellence, and ensure the stability, performance, and continuous improvement of business-critical applications for our clients.

You will partner with internal teams and clients to resolve issues, improve processes, and enhance system reliability, leading troubleshooting and RCA efforts while

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• Extensive experience in application support, production support, DevOps, or related technical disciplines.
• Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience working cross-functionally with development, infrastructure, and business teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead troubleshooting and resolution of high-impact application and production support issues.
• Perform root cause analysis and implement sustainable corrective actions.
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation.
• Drive automation initiatives and process improvements to increase operational efficiency.
• Monitor application performance and proactively identify opportunities for optimization.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Ensure compliance with IT governance, security, and operational standards.
• Provide technical leadership and mentorship to team members.
• Support client implementations, upgrades, and ongoing operational activities.

Skills

DevOps

Production support

Troubleshooting

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's degree

Advanced degree

Tools

ITIL

Job description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Team

At FIS, our technology teams are at the forefront of powering the global financial ecosystem. We are looking for an experienced Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization. In this role, you will provide technical leadership, drive operational excellence, and ensure the stability, performance, and continuous improvement of business-critical applications supporting our clients.

What You Will Be Doing

As an Analyst Lead, you will serve as a technical subject matter expert responsible for maintaining and optimizing complex application environments. You will partner with internal teams and clients to resolve issues, improve processes, and enhance system reliability.

Key responsibilities include:

• Lead troubleshooting and resolution of high-impact application and production support issues.
• Perform root cause analysis and implement sustainable corrective actions.
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation.
• Drive automation initiatives and process improvements to increase operational efficiency.
• Monitor application performance and proactively identify opportunities for optimization.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Ensure compliance with IT governance, security, and operational standards.
• Provide technical leadership and mentorship to team members.
• Support client implementations, upgrades, and ongoing operational activities.

What You Bring

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• Extensive experience in application support, production support, DevOps, or related technical disciplines.
• Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience working cross-functionally with development, infrastructure, and business teams.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Advanced degree in a related field.
• Experience supporting financial services or fintech applications.
• Knowledge of automation tools, scripting, and process optimization methodologies.
• Experience leading large-scale application support initiatives or projects.
• Familiarity with ITIL practices, change management, and operational governance frameworks.

What We Offer You

• A career at the heart of fintech innovation.
• Opportunities to work with industry-leading technology and global clients.
• Professional development and career growth opportunities.
• Flexible work environment and competitive benefits package.
• A collaborative culture focused on innovation, accountability, and client success.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $111,650.00 - $189,810.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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