Lead Application Support & DevOps Excellence

Fidelity Information Services, LLC; United States; Hybrid; USD 112,000 - 190,000; Full time

Benefits offered by this job

Flexible work environment

Competitive benefits package

Professional development opportunities

Collaboration with global clients

Job summary

FIS, a global leader in fintech, is seeking an Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization. You will provide technical leadership, resolve high-impact production issues, and drive reliability across client-facing applications.

You will collaborate with development, infrastructure, and operations teams, lead root-cause analysis, and drive automation and governance to improve efficiency and stability in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience in CS/IS/Engineering.
• Extensive experience in application and production support, and DevOps.
• Proven ability to troubleshoot complex issues and drive resolutions.
• Strong analytical and problem-solving skills with ability to perform root cause analysis.
• Experience collaborating with development, infrastructure, and business teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead troubleshooting and resolution of high-impact application and production issues.
• Perform root cause analysis and implement sustainable corrective actions.
• Collaborate with development, infrastructure, and DevOps teams for upgrades, enhancements and defect remediation.
• Drive automation initiatives and process improvements to increase operational efficiency.
• Monitor performance and identify opportunities for optimization.
• Develop and maintain technical documentation and support procedures.
• Ensure compliance with IT governance, security, and operational standards.
• Provide technical leadership and mentorship to team members.
• Support client implementations, upgrades, and ongoing operations.

Skills

DevOps expertise

Production support

Root cause analysis

Cross-functional collaboration

Stakeholder management

Strong communication

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Advanced degree preferred

Tools

Automation tools

Scripting

ITIL practices

Change management

Job description

FIS, a global leader in fintech, is seeking an Analyst Lead, Application Maintenance & Support to join our DevOps and Application Support organization. You will provide technical leadership, resolve high-impact production issues, and drive reliability across client-facing applications.

You will collaborate with development, infrastructure, and operations teams, lead root-cause analysis, and drive automation and governance to improve efficiency and stability in a fast-paced environment.